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 Frequently Asked Questions
Q: Why can't I see pricing?

A: You must log in using your username and password each time you visit the site to see pricing. If you are not registered with our site, click here to register.

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Q: How do I purchase Wholesale from you?

A: Properly fill out the registration form with your Occupational Sales Tax Number and you will be given access to our wholesale pricing.

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Q: What is "My Favorites"?

A: Do you have items that you purchase frequently? As you browse through the site, simply click on the star near the item and it will be added to your “My Favorites” list. Then, all of your favorite items will be there at your fingertips without you having to search for them each time you shop. It simply saves you time. You must be logged on in order to use this feature.

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Q: What is "Members Info"?

A: This feature provides you with a detailed list of your past orders, payment status and shipping status. You can even click on the tracking number to find out where your order is currently and when you can expect it to arrive. You must be logged on in order to use this feature.

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Q: How much will it cost to ship my order?

A: This site uses real time Federal Express Shipping Rates. These rates are very accurate. Simply proceed with your order and the shipping cost will be shown before you complete the check out procedure.

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Q: How do I qualify for Free Freight?

A: Yes, We have a free freight program for commercial locations only. We generally ship these larger orders by motor freight.

New Nationwide Free Freight Minimums on Bisque, Color, Brushes & Glaze.
(excludes kilns, slab rollers, Potter wheels, slip, clay, molds and production equipment)

Requirements: You must have a commercial location.

$750.00 Net Order for free Motor Freight:
Louisiana, Arkansas, Mississippi

$750.00 Net Order for free Motor Freight:
The I-10 Corridor from Houston, Texas to Pensacola Florida & Dallas / Fort Worth, Alabama, Georgia, Missouri, Kansas, Oklahoma, Tennessee, Kentucky

$1000.00 Net Order for free freight:
Connecticut, Delaware, Florida, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Vermont, Virginia, Washington D.C., West Virginia, Wisconsin

$1250.00 Free Freight:
Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington, Wyoming, Alaska (to WA), Hawaii (to CA).
 
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